Terms And Conditions

iFLY Indoor Skydiving NZ Limited welcomes you to our website at www.iflynz.co.nz (“Website”). The terms “iFLY NZ,” “we,” and “us” include iFLY Indoor Skydiving NZ Limited and its affiliates and subsidiaries. These Terms of Use are a legally binding contract between you and iFLY NZ regarding your use of the Website.

PLEASE READ THE FOLLOWING TERMS CAREFULLY. BY USING THE WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS, INCLUDING THE iFLY NZ PRIVACY POLICY (TOGETHER, THE “Terms”). If you are not eligible, or do not agree to the Terms, then you do not have our permission to use the Website.

Please take a few moments to familiarise yourself with our Terms & Conditions.

Please do not proceed with any purchase or voucher redemption until you have read, understood and accepted these terms and conditions.

General

iFLY Indoor Skydiving NZ Ltd is the supplier of all experiences that appear on www.iflynz.co.nz

When you purchase an experience or redeem a voucher from iFLY Indoor Skydiving NZ Ltd (or book/redeem a voucher provided by an external provider), it is valid only at the Queenstown location. You are also bound by the terms and conditions detailed.

1. Business Information and Payment

a. The full legal name of iFLY NZ is iFLY Indoor Skydiving NZ Limited. The physical address of iFLY NZ’s place of business is 27 Brecon Street, Queenstown 9300.

b. Customer service can be reached via the following methods:

i. Telephone number: 0800 435 969

ii. Email address: info.queenstown@iflynz.co.nz

c. iFLY NZ is a New Zealand business. All prices are listed in New Zealand dollars and are inclusive of GST. All prices are subject to change without notice.

d. The name of the business that will appear on your bank/credit card statements will be “iFLY Queenstown.” Your account will be charged in New Zealand Dollars.

e. When a credit card is used to purchase iFLY NZ flights or other services or products, the same card must be presented on arrival at iFLY NZ. If the holder of the credit card is not present, then the customer may be asked to provide sufficient evidence from the card holder to secure the booking.

2. Reservations

a. Your reservation time is your scheduled flight time. All first-time flyers should arrive at least 30 MINUTES BEFORE their scheduled reservation time. If you arrive later than this time, you may miss your flight time. Our schedule rarely permits the re-booking of missed appointments.

b. Cancellation policies: Cancellations or rescheduled reservations require a 24 hour notice prior to reservation time. No refunds will be given for cancellations within 24 hours of the reservation time or no-shows unless otherwise specified in the terms of a particular offer. iFLY NZ cannot be held responsible for missed reservations as a result of extenuating circumstances such as transportation, weather, nor any other reason outside of the control of iFLY NZ, nor for expenses related to scheduled reservations.

c. Upon purchase of your ticket via the website, confirmation will be emailed to you within one hours.

d. You should wear comfortable clothing that can fit beneath a jumpsuit and shoes that tie (preferably lace-up trainers). You should bring appropriate identification.

3. Who Can Fly

a. Flyers may be as young as five years of age. There is no upper age limit.

b. All flyers must be in good health and physical condition.

c. Pregnant individuals cannot fly.

d. Individuals that weigh in excess of 125 kg cannot fly; individuals that weigh between 117 and 125 kg must bring this to the attention of an iFLY NZ representative as additional restrictions and instructor

scheduling limitations may apply.

e. If you have a prior shoulder dislocation or back or neck problems you should not fly.

f. Please be advised that some individuals may be restricted from flying and that these Terms do not list all restrictions on participation. iFLY NZ reserves the right to refuse service to anyone at any time. If you have questions about whether someone can participate, please contact us at the customer service number above prior to booking.

4. Waiver

a. All participants must sign a waiver/statement of risk before they will be permitted to engage in indoor skydiving and related activities. This contract ensures all flyers understand the nature of the sport of body flight, and the risks involved. Refusal to complete the waiver/statement of risk will result in the inability to participate and forfeiture of any flight purchases, which are non-refundable. Some individuals may be restricted from flying due to information provided in the waiver/statement of risk.

b. Access to our waiver is available on the website, and it is recommended that you complete the waiver online prior to arriving at iFLY NZ.

c. If anyone in your group is under the age of 18, his/her parent or guardian must complete and sign the waiver. Flyers must bring appropriate identification in order to validate their waiver. Parents/guardians of children under 18 must provide identification to validate their right to execute the waiver on behalf of the child flyer.

5. Personal Items:

a. Safety of customers, instructors, and the equipment will require all personal items be removed prior to your flights, including any and all jewelry, bags, wallets, coins, papers, tissues; in short, nothing can remain on the flyer’s person except shoes, clothing, and the supplied flight gear.

b. For the convenience of our customers, iFLY provides lockers in which personal items can be stored. iFLY will not be responsible for the loss or theft of any items on the premises, including from the lockers. All customers accept responsibility for all personal items brought into the iFLY NZ facility and are personally liable for these items at all times. We encourage our customers to leave all items of value at home or with a trusted spectator during flight sessions.

6. Gift Vouchers: Gift Vouchers are not redeemable for cash and are not refundable. No discounts apply. ID is required upon presentation of Gift Voucher. Gift Vouchers cannot be on sold. Gift Vouchers are valid for 9 months. Lost gift vouchers cannot be replaced or redeemed.

7. Unexpected maintenance: iFLY NZ reserves the right to cancel flights at short notice due to unexpected maintenance, mechanical failure, unscheduled repairs, or anything outside of our control. If such cancellation occurs, iFLY NZ will work with you to reschedule at a mutually agreeable time.

8. Media: Photos and videos will be taken of customers and are available for purchase at the time of your flight. iFLY NZ reserves the right to use these photos and videos for marketing or promotional purposes.

9. Accuracy of Pricing and Online Bookings: We do our best to provide accurate pricing information in our advertisements, web site, quotes, and online booking system. All sales are subject to current pricing and review by management. Sales made at incorrect prices, whether fault of the customer, representative of iFLY NZ, or computer system error, will not be honored.

10. All agreements and contracts shall be subject solely to New Zealand law and the exclusive jurisdiction of the New Zealand courts.

11. Privacy Policy: Please review the privacy policy, located here. The Privacy Policy explains, among other things, how credit card information is protected. The terms of the Privacy Policy are incorporated by reference into, and made part of, these Terms.

12. iFLY NZ reserves the right to change these Terms are subject to change without notice at any time, and you agree to the current Terms and Conditions when you access the website. Please check these Terms periodically for changes.

Voucher Purchases

(a) Delivery

Standard iFLY voucher purchases are delivered by email in the form of an e-voucher to the email address submitted by the purchaser.

Be aware that some email accounts may categorise our email confirmations as unwanted or 'spam' email.

iFLY is not liable or responsible for any loss suffered as a result of an e-mail being blocked by web filters or firewalls.

iFLY may also offer hard-copy, physical vouchers on-site or at certain events.

(b) Voucher redemption

All vouchers must be booked in online at www.iflynz.co.nz or via our customer service team.

Vouchers may be redeemed only at iFLY Queenstown

Please do not arrive at a venue expecting to fly without first redeeming your voucher successfully. Voucher redemptions are not finalised until you have received an e-mail confirmation from iFLY, with an accompanying e-ticket.

Please also see ‘Booking Confirmations’ above for further detail.

(c) Validity

Vouchers are issued with a clearly specified expiry date and all flights must be taken on or before that date. If your flight is not taken within this time you will lose the right to participate.

Vouchers may be redeemed only at iFLY Queenstown

It is not possible to make your booking before the expiry date and to fly after the expiry date. This applies regardless of whether your voucher was purchased from iFLY directly, via a Gift Voucher Company or via one of our Gift Experience Partners.

You must bring your voucher(s) to fly at iFLY with you on the day, without them you will be unable to fly without further payment.

iFLY does not offer voucher extensions and reserves the right to refuse participants who arrive without a valid, hard copy voucher - see also (d)

(d) Loss

iFLY is unable to take responsibility if you lose or misplace your voucher, if it is stolen, or for any loss you may incur as a result of impersonation or identity fraud.

(e) Recipients of Vouchers

Purchasers of vouchers acknowledge that intended recipients should meet the criteria to fly:

Voucher recipients may fly if they: weigh less than 125kg (contact us if you weigh between 117kg-125kg) / are 5 years of age or above (the intended recipient must be able to comfortably wear one of our helmets) / are not pregnant / do not have a history of shoulder dislocations / are not under the influence of alcohol or non-prescribed drugs / are not wearing a hard cast / have signed permission from a parent or guardian if under 18 years of age / have signed our Declaration of Risk.

Availability

iFLY Queenstown is typically open all day, 7 days a week.

Bookings should be made as far in advance as possible especially during our busiest times, such as weekends and school/public holidays.

You should not make any travel or accommodation arrangements in connection with your iFLY experience until you have received your booking confirmation via e-mail - with a specified time, date and location.

Duration and Time

The booked flight time of your experience is a guide time only. We are unable to guarantee that you will commence your flights at the exact flight time detailed on your booking confirmation. However we endeavour to stick to these times rigidly.

For the avoidance of any doubt, please simply ensure you arrive no later than the report time given on your confirmation details. A standard experience with iFLY lasts approximately 1 hour and we advise allowing at least 1.5 hours on-site. This is a guide only.

If you are visiting iFLY as part of a group of more than 12, the time on-site may vary from the details provided above.

Please contact us in advance if you have any questions or concerns about the length of your experience and time on site.

Late Arrivals & No-shows

Please don't miss your flight. All our flights are manifested and we are not able to accommodate nor refund late arrivals and no-shows under any circumstances.

Standard bookings are made with a fixed flight date and report time – all of which will be clearly communicated to you upon booking and via a confirmation e-mail with accompanying e-ticket.

We urge you to treat a trip to iFLY as you would catching a flight or a train. If you are late we are unable to reschedule your flights. If you do not turn up for your booking we are unable to reschedule your flights. This is because we run a manifest that is designed to accommodate a mixture of pre-booked, walk-up, repeat and skydiver bookings. We also do not offer refunds for late arrivals and no-shows under any circumstances.

We know this may lead to disappointment which is why we urge you to arrive in plenty of time (minimum 30 Minutes before flight time).

PLEASE do not forget that the traffic and parking can be heavy at busy times, allow plenty of time especially when driving and finding parking.

Rescheduling

(a) First Time Flyers & Return Flyers

If you know you will not be able to make your flights, you may reschedule as follows:

For standard bookings with more than 24 hours’ notice, you may reschedule your flights.
For standard bookings with less than 24 hours’ notice, you may not reschedule your flights.

If you fail to arrive for your flights, are late for your flights or fail to reschedule your flights within the times above, your booking will no longer be valid and you will not be entitled to a refund.

(b) Pro-Flyers

For any Pro-Flyer booking, a minimum of 48 hours' notice must be given in order to reschedule your flights.
For reservations with 5 or more hours reserved, the cancellation policy is 14 days in advance to reschedule your flights

If you fail to arrive for your flights, are late for your flights or fail to reschedule your flights within the times above, your booking will no longer be valid and you will not be entitled to a refund.

Descriptions & Images

All descriptions on our website and in our marketing material are correct at the time of going to press. Descriptions may be updated throughout the year and experiences may change.

iFLY shall not be responsible for the descriptions and images of external websites and gift experience companies.

Refund policy

If you know you will be unable to take your flights you can transfer them to another person, so long as the flight takes place at the same time / date / location as the original booking.

Vouchers are fully transferable - you can give them to another person if you know you'll be unable to use the voucher. You do not need to notify iFLY of name changes.

iFLY will refund voucher purchases or faulty merchandise items, bought directly from iFLY within 7 days of the purchase date. After 7 days (from the date of original transaction) no refund will be available. Refunds are made to the same payment source as the original purchase. Where a purchase involves the selection of a time, date and location for a flight experience to take place (this includes the redemption of an open dated voucher), no refunds are available. Refunds are also unavailable for digital media purchases.

Refunds are centrally processed through our Accounts Team. For that reason please allow at least 5 workings days for refunds to be processed. Sorry, we’re unable to offer refunds onsite at any of our locations.

iFLY cannot provide refunds on vouchers bought through third parties. In these circumstances refunds are subject to the policies of the third party and we would advise you to make contact with them directly.

Late arrivals and no-shows will not be entitled to refunds under any circumstances, please refer to 'Late Arrivals & No-shows' policy above.

If iFLY cancels

iFLY reserves the right to cancel flights at short notice under any circumstances. You can be assured that this would usually only happen in the event of failure, unscheduled repairs, maintenance or anything outside of our control.

In the event that we need to cancel due to COVID-19 restrictions or outbreaks. iFLY may cancel and reschedule your booking as needed to ensure we comply with government regulations. All Bookings and vouchers are valid for 12 Months.

In the event that iFLY does cancel your booking, it will be rescheduled at the next available time to suit you within the terms of the type of booking.

iFLY is unable to reimburse travel, accommodation or any other expenses you may incur in relation to the cancelled experience.

Insurance

iFLY holds valid public liability insurance. Please contact us in advance if you wish to view a copy.

Super-Users

Super-Users are subject to additional T&C's in relation to the operation of their account. If you intend to become a Super-User account holder, please take a moment to review the specific T&C's.

Personal Possessions

It is the participant’s responsibility to ensure that they are in possession of their personal belongings following their experience. Although we provide lockers and take every care to ensure your items are kept safe, iFLY cannot be held responsible for any items lost and is unable to compensate under any circumstances.

Spectators

iFLY operate free viewing galleries and spectators are welcome. iFLY reserves the right to ask spectators to leave the premises if they fail to meet our expectations for conduct.

Merchandise

All merchandise is offered subject to the availability of equipment, facilities and crew and there can be no guarantee that merchandise will be available on the day of your experience. All merchandise is provided at an additional charge and is in no way linked to the price of your experience. Prices of merchandise may vary throughout the year.

By participating in an experience with us you acknowledge that certain factors are beyond the control of iFLY Indoor Skydiving NZ Ltd and agree that neither iFLY Indoor Skydiving NZ Ltd nor any associated Partner shall be liable should certain equipment associated with merchandise (such as cameras & recording equipment) not be working at the time of your experience.